Tivoli Backup Implement & Maintenance

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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• Responsible for the operational management, support, and optimization of TSM environments, including backup and restore processes, policy development, disaster recovery planning, and security compliance

• This role also involves troubleshooting issues, providing technical support, and collaborating with cross-functional teams. 
• Key Responsibilities:
  • Manage TSM Environment: Configure, monitor, and troubleshoot TSM servers, clients, and storage resources. 
  • Backup and Restore: Perform regular backups, restore data, and ensure data integrity and availability. 
  • Policy Development: Define and implement backup policies, schedules, and retention rules. 
  • Disaster Recovery: Participate in disaster recovery planning, testing, and execution. 
  • Troubleshooting and Support: Diagnose and resolve backup and restore failures, errors, and performance issues. 
  • Performance Optimization: Identify and implement strategies to optimize backup performance and efficiency. 
  • Security and Compliance: Ensure backups are secure, compliant with data protection regulations, and follow best practices. 
  • Documentation: Maintain detailed documentation of configurations, SOPs, and DR protocols. 
  • Collaboration: Collaborate with other IT teams, vendors, and stakeholders. 
  • Scripting and Automation: Utilize scripting and automation tools (e.g., PowerShell, Bash) to streamline backup processes. 
  • Reporting and Monitoring: Produce regular reports on backup status, capacity, and performance. 
  • On-call Support: Provide 24/7 support as needed, including on-call rotations. 
  • Root Cause Analysis: Perform root cause analysis for backup issues and implement preventative measures. 
  • Business Impact Analysis: Evaluate the potential impact of backups and restore operations on business operations. 
  • Risk Assessments: Assess and mitigate risks associated with data loss or corruption. 

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