Title Search - Assistant Team lead

Role and Responsibilities:

• Review the daily work queue and checking on the pending orders / volumes for the day
• Communicate with client through email and conference calls on regular basis
• Maintain and Review the Daily, Weekly, Monthly Reports
• Reviewing the Quality Feedback received on monthly basis from client and providing detailed RCA
• Track the Escalations sent by client in Escalation tracker and provide action plan
• Prepare the Internal weekly review DECK and present the same to Manager
• Prepare MIS reports such as Monthly Team Incentive Reports, distribution on amounts based on performance and ratings
• Conduct Skip meetings with team members on monthly basis
• Assist the manager in organizing, planning and implementing strategy
• Coordinate operations and ensure schedules and objectives are met
• Supervise and motivate staff
• Create reports, analyze and interpret data
• Secure adherence to companys policies and guidelines

Skills:

• Title Service specialist with extensive Searching/Examining experience. Fully knowledgeable in Searching and Examining for the States of California, Arizona and Nevada in plants like Data Trace and Title Point.
• Partially knowledgeable in Searching and Examining of other States in Netronline websites/Individual County Sites & Red vision.
• Skilled at operating in Data Trace and Title Point. Committed to maintaining quality and efficiency
• Knowledge of ResWare application is mandatory.