Tier 1 Technical Support
Insight Global
2 - 5 years
Hyderabad
Posted: 21/02/2026
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Job Description
About the Company
A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.
About the Role
Technical support resources will be responsible for managing tier 1 tickets and providing assistance to the internal team overnight, candidate will sit in Hyderabad
Shift 2
- 6:00pm3:00am IST
Shift 3
- 9:30pm6:30am IST
Responsibilities
- 2+ years of experience with tier 1 help desk, service desk, or technical support role.
- Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution.
- Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
- Experience troubleshooting desktop support operating systems (Windows and/or macOS operating systems).
- Experience with remote support tools.
- Experience managing high volume tickets with an enterprise level ticketing system like SolarWinds or similar.
Required Skills
- 2+ years of experience with tier 1 help desk, service desk, or technical support role.
- Strong customer support background via phone, email and ticketing systems.
- Strong understanding and troubleshooting experience of Microsoft 365 suite.
- Experience troubleshooting desktop support operating systems.
- Experience with remote support tools.
- Experience managing high volume tickets.
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