The Senior Developer – CRM

Role Overview

The Senior Developer CRM is a hands-on technical expert embedded within a Value Stream squad, with a primary focus on the design, configuration, and customisation of Microsoft Dynamics 365 solutions (Sales and related modules). This role leads Power Platform solution design and ensures the delivery of scalable, secure, and high-performing CRM systems that drive business value. You will work independently with strategic oversight, owning the delivery of complex customisations and integrations, and interfacing directly with stakeholders to understand and deliver on business requirements.

Core Skill Set

• Design, configure, customise, and extend Microsoft Dynamics 365 solutions (Sales and related modules)
• Lead Power Platform solution design and architecture
• Advanced configuration of Model-Driven Apps (Tables, Columns, Forms, Views, Business Rules, Security Roles)
• Develop and review advanced customisations using JavaScript, Web Resources, Plugins, and Custom Workflow Activities
• Design and implement complex Power Automate cloud flows and integrations
• Conduct code reviews, mentor developers, and define best practices for CRM development

Level of Autonomy

Owns delivery; works independently with strategic oversight

Typical Responsibilities

• Deliver and design complex customisations and integrations for Dynamics 365 and Power Platform
• Ensure scalability, security, and performance of CRM solutions
• Interface with stakeholders to gather requirements and translate them into technical solutions
• Mentor and support developers, fostering best practices and continuous improvement within the team
• Conduct code reviews and ensure adherence to development standards
• Stay current with Microsoft Dynamics 365 and Power Platform updates, recommending and implementing new features where appropriate

Required Experience and Structure

• 7+ years of hands-on experience with Microsoft Dynamics 365 CRM development
• Proven expertise in Power Platform, including Power Automate and Model-Driven Apps
• Strong background in JavaScript, C#, and related technologies for CRM customisation
• Experience with integration patterns and cloud-based solutions
• Demonstrable experience mentoring junior colleagues and promoting good engineering practices
• Understanding of user experience and intuitive interface design within CRM solutions.

Key Partners

Software Engineering Manager, CRM Developers, Flow Engineers, SDETs, Data Engineers, Product Owners, and Value Stream Architect & Platform Engineer

Candidate Profile

The successful candidate is a high-performing, technically deep CRM developer who combines strong Dynamics 365 and Power Platform expertise with a passion for mentorship and modern solution architecture. You thrive in a collaborative environment, are driven by the quality and delivery of tangible business value, and are ready to lead the technical direction within your squad.