Test Manager - Channels

Test Manager Channels

Experience: 12+ Years

Work Location: Navi Mumbai/ Philippines

Immediate Joiners are preferred.

If your profile aligns with below requirement, kindly share your updated resume on Tanvi.palwankar@qualitykiosk.com, CC: kevin.rodricks@qualitykiosk.com

Role Overview

We are seeking an experienced Test Manager Channels with 12+ years of overall experience in delivering high-quality testing programs across Digital Banking Channels. The role demands strong test leadership, hands-on testing & automation expertise, and proven experience across Internet Banking, Mobile Banking, and Digital Banking platforms. The incumbent will be responsible for end-to-end QA delivery, stakeholder management, and driving quality excellence in large-scale banking programs.

Key Responsibilities

• Lead and manage end-to-end testing for Digital Banking Channels including Internet Banking, Mobile Banking, and Omnichannel platforms
• Define and own QA strategy, test plans, test governance, and delivery metrics
• Manage functional, regression, integration, UAT, and system testing across channels
• Provide hands-on support in test design, execution, defect triage, and automation reviews
• Drive test automation strategy and execution using industry-standard tools and frameworks
• Ensure seamless coordination with business, development, product, and vendor teams
• Manage stakeholder communication, status reporting, risk management, and escalations
• Lead and mentor QA teams, ensuring adherence to best practices and quality standards
• Support Agile / DevOps QA delivery models and continuous testing initiatives
• Ensure compliance with banking regulatory, security, and quality standards

Required Skills & Experience

• 12+ years of overall experience in Software Testing / QA, with 5+ years in Test Management roles
• Strong domain experience in Banking Digital Channels Internet Banking, Mobile Banking, Digital Banking
• Proven expertise in Test Management, QA Governance, and Delivery Management
• Hands-on testing experience including functional, integration, and regression testing
• Strong exposure to Test Automation (UI/API) and automation frameworks
• Experience working in Agile / Scrum and DevOps environments
• Excellent stakeholder management, communication, and leadership skills
• Ability to manage multi-vendor and onshore/offshore QA teams
• Strong understanding of banking processes, customer journeys, and security considerations

Good to Have

• Experience with API, Open Banking, Microservices testing
• Exposure to CI/CD pipelines and continuous testing tools
• Banking certifications or QA certifications (ISTQB, Agile, etc.)

Educational Qualification

Bachelors degree in Engineering / Computer Science / Information Technology or equivalent