Territory Service Manager

Group Company: TVS Motor Company

Designation: Territory Service Manager (2W)

Position description: Implement companys service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

Dealer Business:

• Improve service business of dealer.
• To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
• Ensure availability of genuine parts supplied by TVSM recommended source

Improve PSF Score:

• Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
• Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours.
• Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
• satisfaction, updating the mechanics knowledge through Competitor model training.

Product Quality:

• Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.