Territory Manager - HDO
Airtel
0 - 0 years
Chennai, Coimbatore, Madurai
Posted: 18/06/2025
Job Description
| JOB DESCRIPTION |
1. Job Details
| Job Title | Territory Manager |
| Designation | Territory Manager |
| Job Code |
|
| Function | Network |
| Sub-Function | Home Delivery Organization |
| Location | Circle |
2. Position Description
| The purpose of the role is to provide installation and fault repair activation to meet the service level agreements. The role will also be responsible to drive pitch of products to the customers. |
3. Organizational Relationship
| Reporting To | Area Manager | |
|
|
| |
| Total number of employees supervised by you DIRECTLY or INDIRECTLY | ||
|
| Managerial | Individual Contributors |
| Directly | - | - |
| Indirectly | - | 30 – 35 (Third-party associated) |
4. Key Responsibilities & Accountabilities
| 1. Strategy Implementation |
| · Maintain service level agreements while resolving customer’s service request. · Identify opportunities for network rehabilitation within the assigned territory. · Ensure compliance to quality and process standards defined for Airtel. · Ensure safety standards and protocols are followed within the assigned territory. |
| 2. Installation and Fault Repair |
| · Ensure resolution of service request as per defined timeline and service level agreement. · Identify and analyse fault cases to minimise repeat or re-open cases. · Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs · Drive reduc Bharti Airtel is a leading telecom service provider in India and across Africa. It offers mobile, broadband, DTH, and enterprise solutions to millions of customers. Airtel is also investing in 5G, cloud services, and digital content platforms. Don’t wait for the deadline to stress you out! Smart, fast, and reliable ITR filing for 2024-25. Submit your details today. |