Territory Manager - Customer Care FM

Mahindra

5 - 10 years

Kolkata

Posted: 02/07/2025

Job Description

Responsibilities & Key Deliverables

Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network

Preferred Industries

Manufacturing

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture

General Experience

8 to 10 years in Automobile / Tractor industry working in Quality Assurance

Critical Experience

System Generated Core Skills

Customer Sensitivity

Customer Relationship Management (CRM)

Financial Management

Incident Management

Key Account Management

Product Knowledge & Application

Product Support

Revenue Generation

Reward Management

Service Planning

Spare Parts Management

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Service Management

Service Quality

System Generated Secondary Skills

About Company

Mahindra is a leading Indian multinational conglomerate with diverse operations across industries such as automotive, aerospace, agribusiness, IT, and finance. Best known for its automobiles, especially SUVs and tractors, the company is recognized for innovation, sustainability, and its strong presence in both domestic and global markets.