Territory Manager - Baroda/Surat

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What’s the role

As Retail Territory Manager, you will be responsible for managing the relationship between Shell and Retailer/Dealer at site level through the S&O pillars of Care for People, Brilliant Basics & Site P&L, and ensuring consistent delivery of the Safe operations, Shell’s Customer promises, and profitability of a cluster of 15 to 20 sites.

What you’ll be doing

• Identify Gaps in all aspects of site performance (including service and 'people') for responsible geographical areas and mandate, advise or offer Retailer/Dealers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer/Dealer and Shell.
• Maximize all sales development potential whilst protecting Shell's interests, through the coaching and motivating of Retailer/Dealer.
• Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance (including counselling and performance management of underperforming sites / Retailers).
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailer/Dealer implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.
• Play a leading role in implementing the local retail strategy to secure the best possible network coverage while maximizing shareholder interests.
• Ensure that Dealers' and retailers actions do not damage Shell's Reputation.
• Ensure that the retailers train and develop their staff and understand the importance of people in delivering the Customer Commitment.

What you bring

We’re keen to hear from individuals with extensive relevant experience and with the following skills experience, and knowledge:

• Selling and Negotiation.
• Channel Management.
• Applying Customer Value Proposition.
• Commercial & Economic Acumen.
• Managing Customer Experience.
• Retail Site Operations.
• Value Chain Understanding.

Beyond that, we’d like to see the following on your CV:

• Proven experience in delivering P&L roles – Topline, Margins, Cost, Losses.
• Eye for Detail through setting high benchmark on site operations, HSSE, housekeeping, grooming standards, training, evaluations.
• Ability to grow Site Incomes with equal focus in developing Partner (Retailer) capabilities in a rapidly growing network.
• Competent to lead & deliver the NFR aspirations from every site; with specific focus on driving a professional Convenience Retail business. High quality "Eye for Detail" - Daily Operations.
• Ability to be self-motivated, bringing enormous amount of energy & positive attitude - every day.
• Ability to passionately demonstrating the "People Make the Difference Real" spirit.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Who We Are

Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach

Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. 

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