Territory Manager - HDO

Job Title

Territory Manager

Designation

Territory Manager

Job Code

Function

Network

Sub-Function

Home Delivery Organization

Location

Circle

The purpose of the role is to provide installation and fault repair activation to meet the service level agreements. The role will also be responsible to drive pitch of products to the customers.

Reporting To

Area Manager

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial

Individual Contributors

Directly

-

-

Indirectly

-

30 – 35 (Third-party associated)

1.  Strategy Implementation

·   Maintain service level agreements while resolving customer’s service request.

·   Identify opportunities for network rehabilitation within the assigned territory.

·   Ensure compliance to quality and process standards defined for Airtel.

·   Ensure safety standards and protocols are followed within the assigned territory.

2.  Installation and Fault Repair

·   Ensure resolution of service request as per defined timeline and service level agreement.

·   Identify and analyse fault cases to minimise repeat or re-open cases.

·   Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs

·   Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers.

About Company

Bharti Airtel is a leading telecom service provider in India and across Africa. It offers mobile, broadband, DTH, and enterprise solutions to millions of customers. Airtel is also investing in 5G, cloud services, and digital content platforms.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

Know more