Territory Customer Support Manager- Pune
Ashok Leyland
4 - 6 years
Pune
Posted: 18/06/2025
Job Description
| Role Name: Area/ Territory Customer Support Manager | Reporting To (Solid): Regional Customer Support Manager | Matrix Reporting To (Dotted):NA | ||||||||
| Grade: CG23-24A | Business Unit: LCV | Department: LCV | Sub Department: | Location: Regions | Number of People Mapped to the Role: 66 | |||||
| Job Purpose | Direct Reports (Position Title) | Resources | ||||||||
| Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines.
| · · | · · · · | Team Size | Direct: Total Team Size (On rolls): | ||||||
| Financial Dimensions | Revenue/ Budget Managed: | |||||||||
| Non-Financial Dimensions | No. of Vendors/ No. of Products Managed: | |||||||||
| Main Accountabilities | Qualifications & Experience · Diploma or Degree in Automobile / Mechanical Engineering. · Experience in Field Service to understand the Field Service SOP · Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience
Key Challenges of the Role · Buy in from dealers · Handling irate customers
Key Decisions Taken Independently
· Warranty claims decisions
Areas where supervisor’s guidance/approval is required
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Customer & Product Support: · Ensuring dealer has Trained Manpower, Spare Parts & Tools available at AL LCV Vehicles · Monitoring field quality issues & reports through FTR (Field Technical Report) to provide feedback to technical service for effective initiation of countermeasures · Assistance in new product launch events in the region · Ashok Leyland is a flagship commercial vehicle manufacturer in India. It produces buses, trucks, light vehicles, and defense vehicles for domestic and export markets. The company is known for innovation in mobility and transportation. Reach out to ideal employees in one shot! The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral). | ||||||||||