TEM (Telephone Expense Management)

TCS Hiring for TEM (Telephone Expense Management)

Experience: 4 to 6 Years

Location: Hyderabad

Key Responsibilities

• Lead all TEM activities for enterprise telecom services including mobile, fixed line, Internet, and unified communications.
• Review and validate monthly operator invoices to ensure billing accuracy, detect anomalies, and recover overcharges.
• Manage telecom inventory including SIM cards, devices, cost centers, and user assignments across the organization.
• Coordinate with telecom service providers to resolve disputes, billing errors, and service issues.
• Prepare monthly/quarterly cost dashboards, variance analysis, and consumption trends for leadership.
• Support procurement teams by providing usage insights, price benchmarking, and contract evaluation data.
• Ensure compliance with telecom usage policies and support internal/external audit requirements.
• Drive continuous improvement by optimizing rate plans, leveraging pooling strategies, and reducing unused resources.
• Collaborate with IT service management teams to streamline provisioning, deactivation, and device lifecycle processes.