Telesales Specialist

Job Title: Telesales Executive

Location: Mankavu, Kozhikode

Employment Type: Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its counselling and sales team and is looking for enthusiastic, results-focused Student Counsellors . In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in academic advising, consultative sales, or the education sector who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

• Lead Engagement: Initiate contact with prospective students and parents via structured outbound and inbound calls utilizing the provided lead database.
• Personalized Guidance: Conduct in-depth needs assessments to understand each student's academic goals, challenges, and aspirations , and then recommend the most suitable Xylem Learning programs.
• Program Advocacy: Confidently and persuasively present and promote Xylem Learnings diverse course offerings.
• Relationship Management: Cultivate strong, trust-based relationships through personalized counselling, consistent support, and regular follow-ups.
• Target Achievement: Consistently meet or exceed monthly and quarterly enrolment and revenue targets .
• Data Management: Maintain accurate and up-to-date records of all calls, follow-ups, and enrolments within the CRM system.
• Collaboration: Work closely with the academic, marketing, and operations teams to stay informed about new programs, offers, and initiatives .
• Process Improvement: Provide valuable feedback to leadership to enhance lead quality, conversion strategies , and the overall student experience.

Required Qualifications & Experience

• Education: Bachelors degree in any discipline.
• Experience: 02 years of relevant experience in academic counselling, student advisory, or sales (prior experience in the education sector is a distinct advantage).
• Performance: Proven track record or strong capacity to meet or surpass sales/enrolment targets .

Key Skills & Attributes

• Communication: Excellent persuasion, negotiation, and overall communication skills .
• Interpersonal: Strong capacity for relationship-building and interpersonal rapport.
• Drive: Self-motivated, proactive, and intensely target-driven work approach.
• Adaptability: Solution-oriented and able to adapt quickly in a demanding, fast-paced setting.
• Language: Proficiency in Malayalam is preferred ; good English communication skills are desirable.