Telesales Executive

Role Summary

Were looking for a high-energy Telesales Executive who can convert interest into action. This role is pure performance , focused on high-volume outbound calling and delivering measurable conversions for CELPIP test registrations in India.

Key Responsibilities

• Make a minimum of 150 outbound calls per day to prospective CELPIP test-takers.
• Achieve and maintain a 20% conversion rate from qualified leads to successful CELPIP sales.
• Follow up promptly on inbound leads assigned via CRM, WhatsApp, email, and website forms.
• Understand customer context (temporary visa needs, work permit goals, timelines) and pitch the right CELPIP offering confidently.
• Maintain accurate and timely call logs, lead status, and conversion updates in the CRM.
• Share daily performance reports: calls made, meaningful connects, conversions, and revenue generated.
• Provide insights from customer conversations to improve scripts, FAQs, and marketing content.
• Work closely with the CELPIP Sales & Operations teams to ensure smooth customer experience pre- and post-purchase.
• Uphold Prometrics brand standards with clear, polite, and professional communication.

Performance Expectations (Non-Negotiable)

• 150+ outbound calls every working day
• 20% conversion rate on qualified leads
• Same-day follow-up on all fresh leads
• Zero tolerance for incomplete CRM entries or missed reporting deadlines

Required Skills & Competencies

• Strong communication skills in English + one Indian language (Hindi, Kannada, Tamil, Telugu, Punjabi, Gujarati any is fine).
• Ability to handle high call volumes with a positive attitude.
• Proven track record in telesales or inside sales (preferred: education, testing, or immigration categories).
• Comfortable working with targets, pressure, and fast-paced environments.
• Basic CRM usage knowledge; ability to learn quickly.
• Empathy + selling skill: ability to understand the customer's goal and position CELPIP accordingly.

Qualifications

• Minimum 25 years telesales or call-centre experience.
• Graduate preferred, but not mandatory if performance history is strong.
• Fluency in Spoken English