Tele-counselor

Role Overview

Confident and persuasive Admission Telecaller to manage inbound and outbound calls related to school admissions, parent enquiries, and follow-ups. The role is critical in converting enquiries into confirmed admissions while delivering a positive brand experience to parents.

Key Responsibilities

• Handle incoming and outgoing calls related to school admissions
• Counsel parents about:
• CBSE curriculum
• School pedagogy & facilities
• Admission process & timelines
• Maintain accurate records of enquiries and follow-ups
• Schedule school visits and admission meetings
• Achieve daily calling and monthly conversion targets
• Coordinate with the admission & academic teams

Eligibility Criteria

• Graduate / Undergraduate (any discipline)
• Prior experience in telecalling / admissions/customer handling preferred
• Excellent communication skills (Hindi & English)
• Pleasant personality with convincing ability
• Basic computer knowledge (Excel, CRM, Google Sheets)

What We Look For

• Clear communication & professional phone etiquette
• Result-oriented & Target-oriented mindset
• Ability to handle parent queries with empathy and confidence
• Willingness to work with targets