Telecommunications/VoIP Engineer-Immediate

Telecommunications/VoIP Engineer

Job Title: Telecommunications/VoIP Engineer(Onsite Role)

Location: Noida(Work From Office)

Department: IT Infrastructure / Operations Support

Reports To: IT Manager / Infrastructure Lead

Employment Type: Full-time

Shift: US Shift

Job Summary

We are seeking an experienced Telecommunications/VoIP Engineer to design, administer, and support cloud-based contact center and VoIP solutions. The ideal candidate will have strong hands-on experience with NICE CXone, Twilio, SIP-based telephony, and enterprise networking, along with a solid understanding of PSTN and global telecom providers.

Key Responsibilities

Administer, configure, and support the NICE CXone (NICE inContact CX One) platform, including call flows, routing, integrations, and reporting.

Design, develop, and manage Twilio VoIP cloud solutions, including voice, SIP trunking, and API-based integrations.

Configure and troubleshoot Cisco IOS and networking products, ensuring high availability and performance for voice and data traffic.

Design and execute API communication protocols, including secure integrations between telephony platforms and third-party systems.

Manage and troubleshoot SIP-based communications, ensuring compliance with industry standards and best practices.

Monitor system health and performance using a Network Monitoring System, proactively identifying and resolving issues.

Provide support and optimization for Public Switched Telephone Network (PSTN) connectivity.

Work with US domestic and international ISPs and telephony service providers to manage circuits, routing, failover, and escalations.

Collaborate with cross-functional teams to design scalable, reliable, and secure communication solutions.

Document system designs, configurations, and operational procedures.

Required Skills & Qualifications

Experience with NICE N Contact CX One platform administration.

Experience with Twilio VoIP Cloud development and administration.

Strong knowledge of Cisco IOS & Networking products.

SSCA or other 3rd party SIP certification (required).

Hands-on experience with a Network Monitoring System.

Ability to design and execute API communication protocols and design.

Proven experience with Public Switched Telephone Network (PSTN) and US domestic & international ISP and telephony service providers.

Strong troubleshooting, analytical, and communication skills.

Preferred Qualifications

Experience with contact center integrations (CRM, ticketing, analytics).

Knowledge of VoIP security, QoS, and high-availability architectures.

Experience supporting 24x7 production environments.

Think global. Think BIG.

Visit us: https://biglanguage.com

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/