Telecom Support Engineer II
Concentrix
2 - 5 years
Gurugram
Posted: 27/03/2025
Job Description
Job Title:
Telecom Support Engineer IIJob Description
Comprehensive support of the Verint recording platform. Duties include supporting maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, etc.Overall support of the Verint recording platform, including (but not limited to) the following activities:
• Monitor platform notifications and take action as needed.
• Deploy application, security and other updates and fixes.
• Configure new recording programs, creating rules, campaigns, extensions and any other element needed.
• Manage roles, users and profiles.
• Handle application related requests and incidents submitted via ticketing system, within established SLAs.
Location:
IND Gurgaon - Bld 14, IT SEZ Unit 2, 20th FloorLanguage Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
About Company
Concentrix is a global business services company specializing in customer experience (CX) solutions and technology. Headquartered in Fremont, California, it provides services like customer support, analytics, automation, and consulting to businesses across various industries, including technology, healthcare, finance, and retail. Known for its innovation and commitment to enhancing customer journeys, Concentrix operates in over 40 countries with a focus on delivering personalized and efficient customer engagement solutions.
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