Telecom Engineer - Unified Communications

Shift Ahead requires an efficient Engineer with relevant working experience in Netsapiens

The NetSapiens Engineer is responsible for designing, configuring, and maintaining call flows and provisioning workflows on the NetSapiens UCaaS/voice platform, ensuring reliable service delivery for service provider and enterprise customers. This role combines deep NetSapiens platform knowledge with VoIP/SIP expertise to implement new customers, features, and routing logic while providing advanced technical support.

Key Responsibilities

• Design, build, and maintain inbound and outbound call flows (DIDs, AAs, queues, ring groups, hunt groups, failover paths, time-of-day routing) on the NetSapiens SNAPsolution platform.
• Provision new tenants, domains, users, devices, and services in the NetSapiens front end, including class of service, feature sets, and dial plans.
• Configure device provisioning profiles (SIP phones, ATAs, SBC-facing trunks), including templates, firmware parameters, and registration policies.
• Implement and maintain routing for emergency services (e.g., E911), carrier trunks, and interconnects to ensure compliant and resilient call delivery.
• Troubleshoot complex VoIP issues including SIP signaling, media paths, one-way audio, registration failures, and call routing anomalies across the NetSapiens environment.
• Analyze call traces, CDRs, and QoS metrics to identify root cause and implement permanent fixes for recurring incidents.
• Coordinate number porting (LNP) and DID activations with carriers and internal teams, validating call routing post-cutover.
• Act as an escalation point (L2/L3) for tickets related to NetSapiens call flow logic, provisioning errors, and feature behavior

Required Skills and Experience

• 3+ years of experience supporting VoIP platforms or UCaaS environments, with at least 12 years working directly on NetSapiens or similar Class 5 softswitch platforms.
• Strong understanding of SIP, RTP, and VoIP call flows, including registration, call setup/teardown, and common failure scenarios

Soft Skills

• Strong analytical and problem-solving skills, with ability to quickly diagnose complex call-flow and provisioning issues under time pressure.
• Clear and professional communication skills for working with internal teams, partners, and occasionally customers.

Suitable Netsapiens candidates can apply or email resumes to careers@shiftahead.org