Telecaller

Job Profile : Telecaller / BPO

Job Type : Full-Time | Work from Office

Location : Noida, Sector 67

Experience : 13 Years

About Us

At Team Variance , we build autopilot teams people who take initiative, set goals, and achieve them in a collaborative and inclusive environment. We serve clients across multiple industries using digital strategy, technology, and growth frameworks to drive measurable business results.

Role Overview:

We are seeking a dedicated BPO / Customer Support Executive to handle customer calls and provide high-quality support. The role involves managing inbound and outbound calls, resolving customer queries, and maintaining accurate records while ensuring customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound calls in a professional manner
• Address customer queries and concerns efficiently
• Provide accurate information about products and services
• Maintain customer interaction records and follow-ups
• Ensure timely issue resolution and callbacks
• Coordinate with internal teams for smooth resolution
• Follow company communication standards and processes
• Deliver a positive customer experience

Qualification & Skills:

• Graduate or equivalent qualification
• 13 years of experience in telecalling or customer support
• Strong communication skills in Hindi and English
• Customer-focused attitude with patience and professionalism
• Basic computer proficiency (MS Office, CRM tools, email)
• Good listening and problem-solving skills
• Ability to handle calls confidently and manage multiple tasks
• Comfortable working in a work-from-office environment

Hours per Week : 40-50 hours

Ready to Join us ?

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