tele calling executive

Company Description

Astra International HR Consultancy is a globally recognized HR solutions provider, accredited with ISO 9001:2015 certification and approved by the Ministry of External Affairs, Government of India. Specializing in international talent acquisition, we serve clients across regions including Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, UAE, and Europe. Our expertise lies in strategic HR planning, compliance, and facilitating connections between exceptional talent and renowned organizations. Committed to excellence, we ensure ethical, efficient, and high-quality human resource services globally.

Role Description

This is a full-time, on-site role for a Telecalling Executive based in Kochi. The Telecalling Executive will be responsible for contacting potential clients or candidates, effectively communicating services or opportunities, addressing inquiries, and maintaining detailed records of calls. The role involves providing customer support, assisting in follow-ups, and collaborating with internal teams to ensure seamless communication and service delivery.

Qualifications

• Strong communication skills, including clear and professional verbal and written communication
• Telephone etiquette and customer service orientation
• Proficiency in data entry, documentation, and basic administrative tasks
• Ability to multitask, prioritize work, and manage time efficiently
• Problem-solving abilities and an aptitude to handle inquiries effectively
• Bachelor's degree in any discipline or equivalent qualification
• Prior experience in telecalling, telesales, or customer service is preferred
• Fluency in English and additional regional languages is advantageous