TechOps-DE-CloudOps-ServiceManager

Career Family       Technology Consulting

Role Type  Technical Engineering and Support

The opportunity

The cloud operations lead is responsible for overseeing the operational aspects of the Cloud Center of Excellence and should ensure the smooth operation of cloud platforms, including AWS, Azure, and Snowflake.  This role requires strong technical background, exceptional leadership skills, and the ability to collaborate effectively with cross-functional teams.

Your key responsibilities

• Production Support: Lead a team responsible for providing world class stability for cloud platforms, ensuring uptime and availability of services.
• Incident Management: Align to incident management processes and procedures to swiftly address and resolve and operational issues.
• Team Coordination: Partner with internal teams to prioritize tasks, allocate resource effectively, and create trust across the organization on the CC4E platforms.
• Major Incident Management (MIM): Lead highly visible MIM calls, guiding team members through troubleshooting and resolution process.
• Interaction with C-Level Management: Serve as a primary point of contact for senior management regarding operational performance, status updates, and strategic initiatives.
• Platform Oversight: Oversee AWS, Azure, and Snowflake platforms leveraging the cloud management platform consisting of CloudAware, Dynatrace, ServiceNow, Splunk, and Compliance oversight tooling to ensure minimal downtime, quick resolutions to issues, and conducting root cause analyses to prevent future incidents.
• Continuous Improvement: Identify opportunities for process improvement, automation, and optimization to enhance efficiency and effectiveness.
• Team Management:  Develop operational engineers through performance management, goal setting, mentoring, and coaching to provide opportunities for career growth.
• Recruitment: Actively participate in the recruitment process by identifying talent needs, interviewing candidates, and selecting new members who align with the organizational culture and values.

Skills and attributes for success

• Bachelor’s degree in computer science, Information Technology, or comparable certifications. 
• 7+ years of experience in cloud operations, with proven track record of managing large-scale cloud environments.
• 5+ years of experience with Public Cloud (IaaS, PaaS, SaaS) services and solutions.
• Certifications in Amazon Web Services, Azure, or, Snowflake
• Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
• Excellent leadership skills with the ability to inspire and motivate teams to achieve high performance.
• In depth knowledge of application development including systems management, monitoring, configuration management, capacity planning and performance tuning, highly availability architectures.
• Knowledge of ITSM practices (Incident, Problem Management, CMDB, Change Management)
• Understanding of Infrastructure as Code practices (Terraform Enterprise, GitLab)
• Self-motivated and able to work across diverse technical and non-technical teams.
• Understanding of Software Development Lifecycle Methodologies and delivery processes (Agile, Scrum, Kanban)
• Demonstrated DevOps expertise including automation and continuous delivery model.
• Experience with Management technologies (ServiceNow, CloudWatch, Qradar, Splunk, CloudAware)

To qualify for the role, you must have

• Certifications: Industry certifications
• Cloud Experience: Experience with cloud platforms 
• DevOps: Familiarity with DevOps practices and tools.
• Containerization and Orchestration: Experience with Docker and Kubernetes.
• CI/CD Pipelines: Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
• Agile MethodologiesUnderstanding Agile development environments.
• Soft Skills: Strong leadership, project management, and mentoring skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.