Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Consumer & Community Banking, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provide end-to-end application and infrastructure service delivery for the successful business operations of the firm.
• Execute policies and procedures that ensure Engineering and Operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency in AWS Cloud Platform, with system design, application/tools/interface/modules development, testing, problem solving and operational stability.
• Proficient in Terraform, Python, Shell scripting technologies.
• Hands-on experience in infrastructure as code tools, such as Terraform, Helm chart.
• Design, deploy and manage Kubernetes clusters across various environments (on-premises, AWS cloud, hybrid) as a Kubernetes platform Engineer.
• Experience with K8s services, deployments, failover mechanism, networking, security polices, including CNI plugins, ingress controllers and service meshes.
• Hands-on infrastructure as code tools, Terraform, Helm chart, independently design, build, test and deploy the code.
• Hands-on experience with Continuous Integration and Delivery tools like, Jules / Spinnaker / Jenkins integration
• Ability to set up monitoring, logging, and alerting for Kubernetes clusters using Grafana, Prometheus and Splunk
• Strong knowledge on SQL skills; PostgreSQL, AWS RDS, Aurora, Teradata  

Preferred qualifications, capabilities, and skills

• Experience in any other RDBMS technology
• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud