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Technology Support II

JP Morgan

2 - 5 years

Bengaluru

Posted: 06/09/2025

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Job Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

 

Job Responsibilities

  • Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
  • Improve operational stability and availability through participation in problem management.
  • Monitor production environments for anomalies and address issues utilizing standard observability tools.
  • Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.
  • Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, and Skills

  • Formal training or certification on software engineering concepts and 2+ years applied experience.
  • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
  • Exposure to observability and monitoring tools and techniques.
  • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
  • Strong proficiency in SQL and PL/SQL.
  • Competent scripting abilities in UNIX Shell and Python.
  • Experience with monitoring tools such as Dynatrace and Splunk.

Preferred Qualifications, Capabilities, and Skills

  • Familiarity with one or more general-purpose programming languages or automation scripting.
  • Proficient understanding of Apache, Tomcats, and TomEE.
  • Proficient understanding of Cloud technologies.
  • Experience in the Banking Domain.


 

About Company

JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.

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