Technology Support II

As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage software engineering best practices to solve business problems and strive for excellence. You will often work independently on small to medium projects, while also collaborating with cross-functional teams to enhance your understanding of our business and relevant technologies. Your role will involve championing site reliability culture and practices, applying your experience in Agile SDLC and proficiency in developmental toolsets. You will demonstrate a solid understanding of application, data, and infrastructure architecture disciplines, and effectively utilize ETL software such as Ab Initio. Staying informed about industry-wide technology trends and best practices, leveraging knowledge of various financial instruments, and fostering an innovative culture will be key aspects of your role. You will also apply your software skills in business analysis, development, maintenance, and improvement, and collaborate effectively in large teams to achieve organizational goals..

Job responsibilities

• Champion site reliability culture and practices, exerting technical influence throughout the team.
• Apply experience in Agile SDLC and proficiency in developmental toolsets.
• Demonstrate good knowledge of application, data, and infrastructure architecture disciplines.
• Utilize ETL software such as Ab Initio effectively.
• Stay informed about industry-wide technology trends and best practices.
• Leverage knowledge of various financial instruments.
• Foster an innovative culture with passion.
• Understand and apply software skills in business analysis, development, maintenance, and improvement.
• Collaborate effectively in large teams to achieve organizational goals.
• Work independently and take initiative.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification on Application support concepts and 2+ years applied experience
• Experience in programming or scripting language (Python)
• Experience with automation tool/solution such as Ansible, Autosys, Control-M etc.
• Emerging knowledge of reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other Site Reliability best practices
• Familiar with service level objective alerting and monitoring tools (Splunk, Datadog, Dynatrace etc.)
• Familiar with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Emerging knowledge of Terraform, familiar with automation in Python
• Emerging knowledge of containers and container orchestration: (ECS, Kubernetes, Docker)
• Good communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience with cloud platform (preferably AWS) in setting up infrastructure using Terraform
• Significant advantage to have experience supporting applications on platforms such as Databricks, Snowflake or AWS EMR
• Knowledge of virtualization, cloud architecture, services and automated deployments