Technology Support I - IAM

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Administer security on Mainframe and Large Midrange servers, adhering to Security Access Control policies, standards, and procedures.
• Analyze requests to identify potential risk exposure before processing.
• Troubleshoot and resolve security-related issues effectively.
• Respond to general inquiries about RACF and ACF2 security practices or access.
• Participate in audit support activities related to Mainframe for both internal and external audits.
• Execute test scripts and conduct sampling in preparation for audit reviews.
• Perform necessary reconciliations to resolve open audit issues, ensuring customer-focused and professional communication.

Required qualifications, capabilities, and skills

• Formal training or certification on Tech support concepts and 1+ years applied experience.
• Hands on experience with ACF2 and RACF.
• Have a basic understanding of Information Security policies and practices.
• Demonstrate the ability to efficiently troubleshoot, diagnose, and resolve problems.
• Show capability to quickly learn and apply new technologies.
• Able to work effectively in a high-pressure environment with minimal supervision.
• Exhibit excellent communication, written, and organizational skills.

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Familiarity with Security Tools like RACF, ACF2, ETFA and Zsecure.
• Familiar with JCL & IBM Utilities
• Familiar with Microsoft Word, Excel, and Outlook.