Technology Support Engineer
Accenture
5 - 7 years
Gurugram
Posted: 21/06/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Business Continuity and Disaster Recovery (BCDR)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. • Experience leading IT Owners on development and maintenance of comprehensive IT Disaster Recovery Plans for applications and infrastructure • Collaborate with IT teams to ensure recovery solutions meet recovery objectives; able to educate IT teams ITDR principles, roles, responsibilities and standards • Manages a group of applications for reactive questions, tasks related to DR and also proactively to drive compliance adherence via recovery solutions, plan and test. • Establish clear roles, responsibilities and communication channels for DR activities across IT - communicate DR policies and standards compliance through regular contact with IT teams • Coordinate and conduct Disaster Recovery testing and exercises to validate the effectiveness of recovery procedures through a test lifecycle process of pre-test planning, execution and posttest review and reporting • Lead DR tabletop exercises with multiple IT teams • Identify and report gaps in recovery solutions, plans and/or procedures with recommendations/after actions to be performed • Ensure testing aligns with compliance requirements such as regulatory audits and that all test artifacts are well documented for future reference • Understands BC/DR frameworks, methodologies and technologies • Detail oriented, good communicator, multi-tasker • This candidate will have experience in a DR team as a contributor • May have a CBCP or an ABCP certification or similar Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Continuity and Disaster Recovery (BCDR). - Strong understanding of incident management processes and frameworks. - Experience with risk assessment and business impact analysis. - Familiarity with disaster recovery planning and execution. - Ability to develop and maintain documentation related to BCDR processes. Additional Information: - The candidate should have minimum 7.5 years of experience in Business Continuity and Disaster Recovery (BCDR). - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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