Technology Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 26/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are looking for a skilled Network Security Engineer with hands-on experience in implementing and managing Zscaler cloud security solutions. The ideal candidate will be responsible for deploying, supporting, and optimizing Zscaler technologies such as Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to enhance our organization’s secure internet and remote access posture. Roles & Responsibilities: • Support of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) across enterprise environments. • Architect secure access solutions based on Zero Trust Network Access (ZTNA) using Zscaler technologies. • Define and enforce security policies, URL filtering, DLP, SSL inspection, and CASB controls within Zscaler. • Integrate Zscaler with Identity Providers (IdPs) (e.g., Azure AD, Okta) for authentication, SSO, and user-based policy enforcement. • Work with cross-functional teams (Network, Security, Infrastructure, and SOC) to align Zscaler implementations with business and security objectives. • Conduct performance tuning, log analysis, troubleshooting, and incident response related to Zscaler infrastructure. • Provide expert-level support and mentorship to junior engineers. • Stay up to date on Zscaler platform enhancements and evolving security trends to proactively improve architecture and operations. Professional and Technical Skills: • 5–8+ years of experience in network and cloud security, with at least 3+ years of hands-on experience with Zscaler (ZIA and ZPA). • Strong understanding of Zero Trust architecture, secure web gateway (SWG), proxy services, and DNS/HTTP/HTTPS traffic inspection. • Expertise in Zscaler administration, policy management, App Connector, Client Connector, and tunnel configurations (GRE/IPSec/PAC files). • Familiarity with networking protocols, firewalls, SD-WAN, and integration with SIEM and endpoint solutions. • Proficient in troubleshooting complex Zscaler-related performance and access issues. • Experience with scripting or automation tools (e.g., Python, APIs) is a plus. • Zscaler certifications (e.g., ZCCA-IA, ZCCA-PA, ZCSP) are highly desirable. • Excellent communication, project leadership, and documentation skills. • Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). • Strong understanding of networking fundamentals: TCP/IP, routing, switching, VPNs, and firewalls. • Knowledge of cloud security, zero-trust architecture, and secure access principles. • Experience with policy creation, traffic forwarding, and SSL inspection. • Familiarity with identity and access management (IAM) integration, including SAML, SSO, and MFA. • Ability to troubleshoot network connectivity and performance issues in cloud security environments. Preferred Certifications: • Zscaler Certified Cloud Professional (ZCCP) • Zscaler Certified Cloud Administrator (ZCCA) • Relevant networking/security certifications: CCNP Security, CCIE Security, or CISSP • Cloud security certifications: AWS Security Specialty, Azure Security Engineer e Security Engineer15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.