Technology Support Engineer
Accenture
3 - 5 years
Gurugram
Posted: 29/08/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Program Project Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your day will involve collaborating with different teams to ensure operational stability, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational flow and improved service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance service delivery. - Engage in continuous improvement initiatives to optimize incident resolution processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management. - Strong organizational and project management skills. - Ability to analyze complex problems and develop effective solutions. - Excellent communication and interpersonal skills to collaborate with diverse teams. - Experience in managing vendor relationships and service management processes. Additional Information: - The candidate should have minimum 3 years of experience in Program Project Management. - This position is based at our Gurugram office. - We are looking for a detail-oriented and experienced Network Project Manager to oversee the planning, execution, and delivery of network infrastructure projects.We are looking for a detailoriented and experienced Network Project Manager to oversee the planning execution and delivery of network infrastructure projects This role involves coordinating techni
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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