Technology Support Engineer
Accenture
6 - 8 years
Bengaluru
Posted: 06/12/2025
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Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Job Title: Senior Cloud Administrator / Cloud Operations Lead (Azure & AWS) Location: [Bengaluru / Gurugram/ Ahmedabad] Experience: 6-8+ Years Employment Type: Full-time Department: Cloud Infrastructure & Operations Roles and Responsibilities: We are seeking a highly experienced Cloud Administrator with over 6-8 years of expertise in managing and optimizing cloud environments across Microsoft Azure and Amazon Web Services (AWS). The ideal candidate will have strong hands-on experience with AKS (Azure Kubernetes Service) and EKS (Elastic Kubernetes Service), as well as deep knowledge of automation, container orchestration, CI/CD pipelines, and cloud security best practices. This role involves designing, implementing, and maintaining highly available and scalable infrastructure, ensuring operational excellence, cost efficiency, and compliance across hybrid and multi-cloud environments. Key Responsibilities: Cloud Administration (Azure & AWS): • Manage day-to-day operations of cloud environments, including provisioning, monitoring, patching, scaling, and cost optimization. Kubernetes Management (AKS & EKS): • Deploy, configure, upgrade, and secure Kubernetes clusters; manage namespaces, networking, and RBAC policies; troubleshoot container workloads and ingress/egress traffic. Automation & Infrastructure as Code (IaC): • Develop and maintain automation using Terraform, Terragrunt, ARM templates, CloudFormation, or Bicep for consistent environment deployment. • Experience in one or more from RunDeck, VRA/VRO, Azure DevOps, GitHub/GitLab, Artifactory, Docker Desktop, Visual Studio/VS Code, Puppet, Jira, Confluence, Wiz.io, Crowdstrike Logscale, SonarQube, CloudHealth. DevOps & CI/CD Integration: • Collaborate with DevOps teams to integrate CI/CD pipelines using Azure DevOps, Docker Desktop, Artifactory (Hosted) or GitHub Actions, ensuring seamless deployment of containerized applications. Security & Compliance: • Implement and manage security controls (IAM, Key Vault, Security Groups, Policies, WIZ.IO.) ensuring adherence to organizational and regulatory standards. Monitoring & Observability: • Set up and manage monitoring, alerting, and logging tools such as Azure Monitor, CloudHealth Disaster Recovery & High Availability: • Design and maintain DR strategies, including backup, replication, and failover testing for critical workloads. Performance Optimization & Cost Management: • Analyze and optimize compute, storage, and network utilization across Azure and AWS for efficiency and cost savings. Collaboration & Documentation: • Work closely with development, security, and architecture teams to implement best practices; create runbooks, SOPs, and architecture documentation. Professional and Technical Skills: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 6-8 years of total experience in IT Infrastructure / Cloud Administration. • 5+ years of hands-on experience with Azure and AWS environments. • Expertise in ITIL practices which includes Change Management, Service Request, Problem management and Knowledge Base. • Proven expertise in AKS and EKS management, troubleshooting, and scaling. • Strong scripting and automation skills using PowerShell, Python, or Bash. • Experience with Infrastructure as Code (IaC) tools – Terraform, ARM, or CloudFormation. • Solid understanding of networking, security, and identity management in both clouds (VNet, VPC, IAM, NSG, NACL, etc.). • Experience with monitoring, logging, and observability platforms. • Familiarity with DevOps practices, CI/CD pipelines, and container registries (ACR, ECR). • Working knowledge of Linux and Windows administration in cloud environments. • Excellent problem-solving, analytical, and communication skills. Additional Information: Certifications such as: • Microsoft Certified: Azure Administrator Associate / Solutions Architect Expert • AWS Certified SysOps Administrator / Solutions Architect • ITIL Certified. • CKA / CKAD (Certified Kubernetes Administrator / Application Developer) • Exposure to multi-cloud governance, cost optimization tools (CloudHealth, Wiz, or Turbonomic). • Experience with GitOps tools (ArgoCD, Flux) and service mesh (Istio, Linkerd). Soft Skills • Strong ownership and accountability mindset. • Ability to work independently in a 24×7 operational environment. • Excellent documentation and knowledge-sharing skills. • Strong collaboration with cross-functional teams in Agile/DevOps environments.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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