Technology Support Engineer
Accenture
6 - 8 years
Bengaluru
Posted: 26/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will engage in creating and implementing Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and support for service management teams in issue analysis and resolution will be key aspects of your role, contributing to a seamless operational environment. Roles and Responsibilities: • Should have sound experience in providing L3 support for Storage Management and support on EMC ( Unity,PMAX, VNX), NetApp & IBM • Design and implement all storage systems (EMC ( Unity,PMAX, VNX), NetApp & IBM) including installation, configuration, software upgrades and storage provisioning. • Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. • Design and Configure Synchronous/Asynchronous Replication for Disaster Recovery using Remote Copy, Protection Groups and vVol replication. • Plan and implement best practices for SAN solutions. • Create and update documentation for storage procedures. Professional and Technical Skills: • Should have sound experience in EMC ( Unity,PMAX, VNX), NetApp & IBM, High Availability, Disk technologies, RAID Levels, Storeserv and Failover. • Good to Have Skills: QNAP • Good knowledge on CIFS, NFS, ISCSI and FCP protocols. • Good Knowledge on Creation of creating host groups and adding multiple hosts to a host group. • Experience with installation, configuration and management of storage arrays and switches expected. • Experience with Brocade and Cisco SAN Switches. • Experience on Storage Pools, Tiering, LUN masking and zoning. • Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. • Should have knowledge about the ITIL framework. • Relevant certifications will be an added advantage. • Strong written and verbal communication skills, interpersonal skills. • Strong time management skills, problem solving and analytical skills. • Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Additional Information: • 15 years of mandatory education as per Accenture Standards. • Candidate should be capable to provide L3 operations on HP3PAR storage systems and FC Switch Administration. Candidate should have more than 6 years of experience15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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