Technology Support Engineer
Accenture
5 - 7 years
Bengaluru
Posted: 26/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary We are seeking an experienced Network & Unified Communications Specialist to lead the design, implementation, and management of enterprise-scale network and collaboration platforms. The role requires a balance of technical expertise, leadership, and decision-making to ensure performance, scalability, and security across a global IT environment. The ideal candidate will not only manage infrastructure but also mentor team members and influence technology roadmaps. Roles & Responsibilities * Design, configure, and maintain enterprise network infrastructure (controllers, routers, switches, wireless access points, circuits). * Lead large-scale deployments (1,200+ routers, 1,400+ switches, 4,500+ access points) with high availability and reliability. * Implement and manage Zero Trust Network Access (ZPA/ZTNA) solutions. * Oversee operations of Juniper, Cisco, VMware NSX, and multi-vendor network environments. * Administer and secure DNS/DHCP/IPAM (InfoBlox) and integration with Cloudflare. * Drive strategy, deployment, and optimization of Unified Communications platforms: Cisco UCC, Avaya, UCCaaS, Webex Contact Center. * Use monitoring platforms (OpsRamp) to ensure proactive incident management. * Collaborate with stakeholders to define network/UC strategies aligned with business goals. * Lead, mentor, and guide junior engineers to build technical and operational excellence. * Participate in architectural decision-making and vendor evaluations. * Ensure compliance with security, risk, and governance standards. * Promote automation, documentation, and continuous improvement of IT operations. Professional and Technical Skills * 5-7 years of experience in enterprise networking and unified communications. * Strong technical expertise in IP routing, switching, wireless networks, and circuits. * Advanced knowledge of Juniper, Cisco, and other leading vendors. * Proficiency in Zero Trust architectures (Zscaler ZPA/ZTNA). * Hands-on with InfoBlox, Cloudflare, OpsRamp, VMware NSX. * Strong background in Unified Communications platforms (Cisco UCC, Avaya, UCCaaS, Webex Contact Center). * Solid understanding of network security, redundancy, and DR/BCP. * Proven leadership skills with experience in team management, mentoring, and cross-functional collaboration. * Strong decision-making abilities, with a focus on balancing technical feasibility, cost efficiency, and business impact. Preferred Certifications: * CCNP/CCIE (Cisco) * JNCIP/JNCIE (Juniper) * VCP-NV (VMware NSX) * Zscaler Certified Engineer15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.