Technology Support Engineer
Accenture
4 - 6 years
Bengaluru
Posted: 11/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : Python (Programming Language), Event Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role: ThousandEyes Monitoring SME – End-User Experience, Level 9 Role Description: We are seeking a skilled Monitoring SME with hands-on expertise in ThousandEyes, The candidate will be responsible for managing ThousandEyes Endpoint Agents, configuring synthetic and real user tests, and designing dashboards for real-time visibility into user experience and application performance. Must Have Skills: - ThousandEyes Product Expertise (Endpoint Agents, Synthetic Testing, Path Visualization, Dashboard Creation) - Basic Scripting (Python/Bash) for automation and data extraction Good to Have Skills: - Experience with SaaS and Collaboration Tools (Zoom, Webex, Teams) - Knowledge of Wi-Fi and VPN performance metrics - Familiarity with ITSM platforms (e.g., ServiceNow) - Exposure to Cisco networking tools and integrations Job Requirements: Key Responsibilities: Deploy and manage ThousandEyes Endpoint Agents across distributed user environments. Configure synthetic and real user monitoring tests to track application latency, network path performance, and end-user experience. Monitor and troubleshoot Wi-Fi, VPN, and SaaS application performance from the user’s perspective. Design and maintain dashboards for real-time visibility into user experience, service health, and operational metrics. Collaborate with IT and network teams to resolve user-impacting issues and optimize performance. Document monitoring configurations, test strategies, and incident response procedures. Technical Experience: Minimum of 4 years of experience in ThousandEyes monitoring implementation and administration (Endpoint Agents, Synthetic Testing, Dashboard Creation). Proficiency in basic scripting and exposure to ITSM or SaaS monitoring is preferred. Professional Attributes: Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills. Educational Qualification and Certification: Graduate Degree in Computer Science, Information Technology, or related field. Relevant certifications (Cisco, ThousandEyes) are a plus.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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