Technology Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 3/27/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Intune
Good to have skills : Workplace Technology Solutions, Apple macOS Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: - Intune Administration & Endpoint Management: -Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices. -Handle device enrollment, compliance policies, app protection, and configuration profiles. -Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures. -Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies. -Support Autopilot provisioning and policy enforcement for end-user devices. -Ensure endpoint security and compliance as per enterprise security policies. - Incident Management & Troubleshooting: -Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2). -Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting. -Perform root cause analysis (RCA) and contribute to permanent fixes. -Maintain incident logs, documentation, and knowledge base for recurring issues. -Ensure adherence to SLAs for issue resolution and incident response. -Service Improvement & Automation: -Identify trends in incidents and recurring problems to improve service stability. -Automate manual tasks using PowerShell, Intune Graph API, and automation tools. -Assist in developing SOPs, technical playbooks, and troubleshooting guides. -Provide input to process improvements and optimization initiatives. -Stakeholder & Communication Management: -Collaborate with IT teams, end-users, and business stakeholders to address IT concerns. -Participate in technical discussions, problem-solving sessions, and weekly service reviews. -Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. - Good To Have Skills: Experience with Workplace Technology Solutions. - Strong understanding of endpoint management and security. - Knowledge of Jamf for Apple macOS Management -Proficiency in PowerShell scripting and automation for troubleshooting - Experience in troubleshooting hardware and software issues. - Ability to communicate technical information effectively and stakeholder management skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Intune. - This position is based at our Bengaluru office. - A 15 years full-time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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