Technology Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 26/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: The Digital Workplace Engineer should have a knowledge of day-to-day activities and relevant tools which are part of it.This includes managing Windows image engineering, patching, desktop environments, device encryption, software distribution, and collaboration platforms. The role demands hands-on expertise in Microsoft 365, EMS, Intune, SCCM, Autopilot, Citrix, and Azure AD, ________________________________________ Roles & Responsibilities: General Workplace Technology Management • Deploy and manage hardware, OS, productivity, and office automation software. • Resolve technical problems and coordinate deskside dispatch services. • Maintain software and equipment configuration items in CMDB. • Ensure compliance with Aon standards for configuration and inventory. Software Support & Distribution • Monitor and install vendor-supplied corrections and patches. • Distribute standard and core security patches and new software to LAN and remote devices. • Publish software deployments via push/pull methods per policy. • Verify deployment of success and resolve incidents proactively. • Maintain compliance with software version controls. Patch Management • Monitor and notify Aon of available patches with deployment plans. • Coordinate user acceptance and regression testing. • Raise exceptions for delayed patches and deploy approved updates. • Document patch management procedures in SOPs. • Deploy packages for UAT and release via change management. • Maintain SOPs and recommend process/toolset improvements. Image Engineering & Management • Maintain, test, and update device images quarterly or as directed. • Review and optimize images for security and user experience. • Deploy images remotely and troubleshoot deployment issues. • Ensure compatibility with current and planned environments. • Document image management procedures and suggest automation improvements. Workplace Device Encryption • Operate full disk encryption and recovery key services. • Support self-service portal for key recovery. • Understanding encryption issues and validate log file transfers. Mobile Device Management • Basic knowledge of MDM/MAM support using Aon-approved tools. • Document changes and provide monthly reports with recommendations. ________________________________________ Professional & Technical Skills: Should aware of technology and services. o Windows servers o Windows 10 / 11 image engineering and management o Microsoft Endpoint Configuration Manager (MECM including co-management) o Patch management, vulnerability remediation o Desktop management, device encryption (BitLocker) o Antivirus/malware protection o Software support and distribution, MSI packaging o Office 365, EMS, Intune, SCCM, Autopilot o Azure AD integration, Windows Server, Active Directory o Citrix technologies: XenApp, XenDesktop, o Scripting (e.g., PowerShell), SLA management • Excellent communication, documentation, and problem-solving abilities • Ability to develop and maintain SOPs, technical documentation, and training materials • Good to have certifications o Microsoft Certified: Modern Desktop Administrator Associate o Microsoft Certified: Endpoint Administrator o ITIL Foundation Certification o Citrix Certified Associate – Virtualization (CCA-V) ________________________________________ Additional Information: • This role requires coordination with global teams, vendors, and business units. • Must be able to manage multiple priorities in a fast-paced environment. • Expected to proactively recommend improvements in tools, processes, and technologies. • 3+ years of experience • Minimum 15 years of full-time education, with a Bachelor or engineering degree.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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