Technology Support Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 26/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Change Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary We are hiring a senior Change & Release Manager (8–12 years) to oversee enterprise-wide change and release processes, integrating Major Incident and Problem Management. The candidate will drive CSI, handle escalations, enforce governance, implement automation, improve quality, and reduce operational volume. Location: Bengaluru / Gurugram Experience: 8–12 years Employment Type: Full-time Department: Change Management / Service Assurance Reporting Structure: Reports to Head of Change & Release / Service Assurance Lead Key Responsibilities • Lead end-to-end Change & Release Management, ensuring SLA compliance and minimal risk. • Chair CAB meetings, assess risk, approve high-impact changes, and manage escalations. • Ensure alignment of changes with RCA findings from incidents and problems. • Implement CSI initiatives to reduce change failures, rollbacks, and outages. • Identify automation opportunities for change approvals, deployment workflows, and reporting. • Track change performance metrics, success/failure rates, and overall operational quality. Professional and Technical Skills • ITIL expertise in Change, Release, Major Incident, and Problem Management. • Experience with ServiceNow Change & Release modules and CMDB. • Strong governance, escalation, and stakeholder management skills. • Proficient in Power BI / Excel for dashboards, metrics, and reporting. • Certifications: ITIL® v4 Foundation (Mandatory); ITIL Intermediate – Service Transition / Managing Professional (Preferred) Additional Information • Experience in enterprise-scale 24×7 operations. • Exposure to process governance, audit readiness, and SLA improvement. • Focus on service quality improvement, volume reduction, and automation adoption.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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