Technology Support Engineer
Accenture
10 - 12 years
Bengaluru
Posted: 11/10/2025
Job Description
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Vmware Virtualization Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities Leadership & Team Management • Lead, mentor, and manage a team of Windows and VMware administrators. • Drive operational excellence through process improvements, automation, and proactive monitoring. • Assign, track, and review team deliverables across BAU, incidents, changes, and projects. • Provide escalation support for high-severity incidents (P1/P2). Technical Expertise (SME) • Act as the primary SME for Windows Server (2008–2022) and VMware vSphere/ESXi (6.x–8.x) environments. • Oversee patching, upgrades, lifecycle management, and compliance to eliminate EOL/EOS risks. • Manage VMware vCenter, HA/DRS clusters, vSAN, vMotion, SRM/DR orchestration. • Provide deep expertise in Active Directory, DNS, DHCP, Group Policy, and Windows Clustering. • Perform root cause analysis (RCA) for recurring infrastructure issues. Infrastructure Design & Projects • Lead design and implementation of new solutions in Windows and VMware domains. • Evaluate and adopt emerging technologies (cloud-hosted VMware, hybrid AD, Azure/AWS IaaS). • Develop and maintain HLDs/LLDs, runbooks, and operational documentation. • Ensure seamless integration with storage, backup, monitoring, and security platforms. Governance & Compliance • Ensure infrastructure is compliant with security baselines, OEM guidelines, and audit requirements. • Drive patch compliance and vulnerability remediation. • Maintain vendor relationships with Microsoft, VMware, and hardware OEMs. Collaboration • Partner with application, cloud, and network teams for cross-domain initiatives. • Work with PMO and stakeholders to define scope, timelines, and deliverables for infra projects. • Participate in CAB meetings, change planning, and DR drills. ________________________________________ Required Skills & Experience • 8–10 years of experience in Windows Server & VMware Infrastructure administration and design. • Proven experience leading or mentoring a technical team. • Strong expertise in: o Windows Server 2012/2016/2019/2022, AD, DNS, DHCP, GPO. o VMware vSphere, ESXi, vCenter, vMotion, HA/DRS, SRM, vSAN. o Patch/firmware lifecycle management and troubleshooting complex infra issues. • Knowledge of scripting/automation (PowerShell, Ansible, Terraform preferred). • Exposure to hybrid cloud (Azure/AWS) and migration projects. • Familiarity with monitoring tools (vROps, Zabbix, Datadog, SCOM, etc.). • Strong problem-solving, incident management, and RCA skills. ________________________________________ Nice-to-Have Skills • Experience with NSX, Horizon VDI, or Citrix. • Knowledge of backup solutions (Veeam, Commvault, Rubrik). • Understanding of FinOps/optimization strategies. • ITIL Foundation certified (or higher). • Microsoft / VMware certifications (MCSE, VCP-DCV, VCAP).15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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