Technology Service Specialist

Job Title: Technology Service Specialist

Corporate Title: AVP

Location: Pune, India

Role Description

Technology Service Specialist with experience in BPM Tools/ SaaS App. Configuration & Application maintenance.

Also partner with vendor to:

• Oversee vendor and contribute to all configuration, integrations, conversion, testing and hyper care on the IT Platform.
• Ensure vendor deliverables meet a level of adherence and quality defined by DWS IT
• Smooth knowledge transfer, training and responsibilities handover from vendor to manage the IT application in-house going forward in production.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

As IT Application Owner:

• Undertake detailed business analysis and act as a point of Subject Matter Expert knowledge to provide and document clear and concise understanding of the business processes.
• Identifies dependencies between software product components, between technical components, and between applications and interfaces.
• Responsible for understanding and documenting accurately and comprehensively technology current and target state architectures.
• Creating a strong network of contacts within the business, business management, operations domains to ensure these stakeholders are kept informed with transparency and clarity.
• Creating a strong network of contacts with associated technology teams from development, infrastructure and production to collaborate on risk identification, remediation solutions and managing change conflicts.
• Support project management activities to assist in the delivery of the target state technology landscape.
• Roles and permissions management for applications
• Support the bank's audit function in the remediation of audit points and self-identified issues in order to reduce risk.
• New application onboarding and Application de-commissioning with respect to DB specific internal control processes - filing required sets of forms/details to register vendor, providing evidence to support the details, presenting the same across multiple control boards for their approval and ensuring the same.
• Manage Vendor Relationship, License and certificate maintenance, Vendor Release note review and assessment for third party IT applications.

Your skills and experience

•  Demonstrable experience on managing service delivery.
•  Knowledge of ITIL-based IT service management best practices
•  Understanding and practitioner knowledge of best practice project management principles and methodologies
•  Knowledge of industry best practice IT support and End User Computing standards, strategies, solutions, and methodologies.
•  Proficiency with one or more common IT ticketing systems with an emphasis on reporting and analysis.
•  Ability to on-board, integrate and manage in house and outsourced disparate teams into a shared-services support delivery mode.
•  Experience defining, developing, implementing, and managing at least major IT service management process (e.g., Incident Management, Change Management, Release Management, etc.).
•  Experience in proactive client relationship management programs
•  Ability to think strategically, as well as tactically, and to exercise sound judgment in problem-solving and priority/goal setting.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm