Technology Service Analyst

Job Title: Technology Service Analyst

Corporate Title: NCT

Location: Bangalore, India

Role Description

• The NCT will be responsible for ID Access management operations.
• You needs to ensure completion of day-to-day activity as per standards for administration of in scope applications/primary accounts in line with the IS security controls and objectives. 
• The primary function of the role is to ensure all requests are processed within agreed SLA and with accuracy.
• You also needs to deliver quality services within a risk free and controlled environment, to ensure Deutsche Bank’s overall client satisfaction.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Administrate global applications
• Monitor the activities of the team and random quality check on regular intervals to ensure adherence to IS objectives
• Ensure good team environment with an open communication culture.
• Liaise with the global managers ISO\ITAO and ensure that the process is running as per the procedures and standards laid down.
• To ensure completion/adherence of activity as per key operating procedure KOP.
• To ensure quality/quantity of processing is maintained as per the SLA.
• To ensure to maintain no KPI  misses and no internal errors.
• Skilled in MS Word , Excel, Powerpoint
• Requires good understanding of ID administration, User recertification, Gatekeeper Processes and compliance and Risk.
• Bring out process development ideas from day-to-day activities and implement those.
• Ensure teamwork culture is practiced, and business requirement is addressed to with priority.
• Ensure proper back-ups are created and assist other teams during contingencies.
• Stakeholder management and escalation management.
• Excellent communication and leadership skills
• Organizational and time-management skills

Your skills and experience

Ideally the candidate should be minimum of 5 years of overall experience and minimum 2-3 years of relevant work experience in ID Administration or information security operations

• IDAM Operations experience.
• Hands on ID Administration knowledge
• Basic reporting and MIS knowledge management.
• Good understanding of Information security concepts
• Awareness on Risk and controls of ID administration.
• Exposure to Information security and risk assessment environments.
• Exposure to fast paced and challenging security Environment

Education / Certification

• Graduates with good academic records.
• ITIL certified/ knowledge is desried
• Basic knowledge on ISO 27001 will be helpful.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.