Technology Platform Engineer
Accenture
2 - 5 years
Bengaluru
Posted: 12/19/2024
Job Description
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
Must have skills : Cloud Contact Center Operations, Network Legacy Voice
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelors degree in engineering preferred
Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have Skills : Cloud Contact Center Operations, Network Legacy Voice Good to Have Skills : No Technology Specialization Job Requirements : Key Responsibilities : -Genesys Pure cloud solutions development, Configuration, and support -Responsible for handling day-to-day contact center operations, requirements, and issues -Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform -Good understanding of Genesys cloud recording and storage solutions -Troubleshoot and provide timely resolutions to production support issues -Review code and provide feedback relative to best practices Technical Experience : -Sound technical knowledge and hands-on experience on Genesys Cloud solutions -Implementation and maintenance of the Genesys Cloud solutions -Ability to solve complex technical issues within the Contact Center technology environment -Thorough knowledge and well versed with Genesys Cloud application -Extensive experience in resolving contact center related issues -Knowledge of IVR, routing and reporting concepts including monitoring tools -Expertise on ITIL processes and project management Professional Attributes : 1-Experience in managing contact center solutions 2-Good understanding of procedures,application and concepts within own subject area and understanding them in the context of the business 3-Good communication skills 4-Self-driven, target oriented and team player 5-Ready to work in shift 24/7 Educational Qualification: Bachelors degree in engineering preferred Additional Info : -Exposure on Call and Screen Recording Solutions -Knowledge on traditional telephony solutions
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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