Technology OpS Support Practitioner
Accenture
2 - 4 years
Bengaluru
Posted: 3/27/2025
Job Description
Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.
Must have skills : Automation Architecture, Automation Advisory
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Automation Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively identify and resolve technical issues. - Develop and maintain automation scripts for system integration. - Assist in the implementation of automation solutions. - Provide technical support and guidance to end-users. - Conduct regular system audits to ensure compliance and efficiency. - The person should be able to design and perform upgrades to the platform-The person should have good integration experience with other tools like SNOW , - Understand integration requirements and perform integrations to execute the flows - The person should understand the web service calls, etc., for communication of the workflows - The person should develop scripts in Powershell or Shell or Perl or python -. The Automation specialist needs to understand the operational requirements and convert them into automation through workflows/scripts. The automation specialist needs to work with various operations towers like Unix, Messaging, Security, windows, etc., get the requirements, and convert them into scripts/automation - Shoud also update the existing documentation to suit the current situation of the assets and modify the documentation if any new enhancements are made. - The automation specialist should support these tools, scripts, and automation by following proper client service management policies and practices. - Willing to work 24/7 with onshore and offshore rotating shifts. - Must demonstrate flexibility with clients and meet demanding deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation Anywhere, Automation Advisory, Automation in Systems Integration. - Strong understanding of process automation and workflow design. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Familiarity with scripting languages such as Python or PowerShell. - Scripting or programming experience in any of type : Perl/CGI, Python, Shell, VBScript/Javascript -. Competent with Linux, Unix and Windows operating systems commands, performance and debugging. -. Scripting proficiency in both Windows and UNIX environments. - Knowledge about applications like SQL/Oracle, IIS, MySQL, will be an advantage.- . Experience working in large, complex, enterprise datacenter environments. Additional Information: - The candidate should have a minimum of 2 years of experience in Automation Anywhere. - This position is based at our Bengaluru office. - A 15 years full-time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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