Technology Operations Analyst - ITAM

About this role:

Wells Fargo is seeking a Technology Operations Analyst 

In this role, you will:

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical and problem-solving skills.
• Proficiency in data visualization tools (e.g., Power BI, Tableau).
• Ability to create and deliver presentations to technical and non-technical audiences.
• Familiarity with ITAM platforms and service management tools (e.g., ServiceNow).
• Excellent communication and customer service skills.

• Asset Lifecycle Management
• Manage the lifecycle of IT hardware assets including laptops, monitors, thin clients, VoIP devices, and peripherals.
• Implement lifecycle strategies aligned with sustainability goals and business continuity plans.
• Support Procurement and IT Operations in hardware acquisition and vendor coordination.

• Inventory & Validation

• Validate and inward IT assets from suppliers using platforms like ServiceNow and RCS Traxx.
• Maintain accurate inventory records and dashboards for real-time tracking and audit readiness.
• Conduct periodic audits and resolve discrepancies using automated workflows.

• Deployment & Support

• Allocate and assign assets based on approved service requests.
• Manage repair and maintenance tickets through service management tools (e.g., ServiceNow).
• Coordinate with vendors and internal teams for warranty claims and proactive maintenance.

• Returns, Transfers & Disposal

• Process returns, internal transfers, and secure disposal of end-of-life assets in compliance with e-waste and data security policies.
• Ensure all asset records and documentation are updated post-disposal.

• Reporting, Visualization & Compliance

• Generate reports and visual dashboards on asset utilization, lifecycle status, and SLA adherence.
• Use tools like Excel, Power BI, or Tableau to present insights to stakeholders.
• Ensure compliance with internal controls, audit requirements, and regulatory standards.
• Escalate unresolved issues and SLA breaches as per governance protocols.

• Stakeholder Engagement

• Collaborate with internal teams (FTS, Admin, Projects) to understand hardware needs and ensure timely fulfillment.
• Support onboarding and offboarding processes by managing hardware provisioning and recovery.

• Process Optimization

• Identify opportunities for automation and process improvements in asset management workflows.
• Stay updated on emerging trends such as AI-driven asset tracking and unified ITAM platforms.

• Documentation & Training

• Maintain SOPs and knowledge base articles related to asset management.
• Train end-users and team members on hardware handling and support procedures.

Job Expectations:

• Loging Timins between 7.30 AM to 1.30 PM and candidate should be flexible
• Deliver exceptional customer service and maintain professionalism under pressure.
• Collaborate effectively across teams and functions.
• Uphold integrity, transparency, and accountability in all actions.
• Promote diversity, inclusion, and continuous learning.
• Demonstrate leadership in self-management and contribute to team success.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.