Technology Consulting-DT GSOC Manager

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

• Understand and imbibe current SOC process
• Perform quality assessment on SOC operations being performed as per existing process
• Record and deviations identified into tracking tool(s)/spreadsheets
• Perform follow-ups with respective error owners to mitigate process deviations
• Identify process deviations, Summarize and generate trends, patterns into process deviations / errors observed.
• Perform RCA into observed errors / trends and generate recommendations for process improvement
• Generate personnel specific recommendations for performance enhancement
• Contribute in overseeing quality assessment process for multiple SOC verticals
• In-line alignment with SOC operations for quick-detection / prevention of process deviations
• Support as QA touchpoint in critical cyber incidents to enhance quality of service
• Assessment of investigation report with assertions, evidences and recommended actions
• Communicate effectively and collaborate with teams in different geographies