Technology Architect
Accenture
2 - 5 years
Gurugram
Posted: 11/08/2025
Job Description
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking a skilled and motivated Team Lead with proven experience in managing and supporting NICE Engage solutions. The ideal candidate will be responsible for overseeing the maintenance, troubleshooting, and enhancements of voice recording infrastructure, with a strong focus on NICE Engage components. This role also involves team leadership, vendor management, and end-to-end project delivery. Roles & Responsibilities: • Administer and maintain NICE Engage solutions, including: o Voice, Screen, and Quality Recording o Form Designer, Engage Search, Policy Manager, and Compliance Assurance • Handle daily incidents and service requests in a production environment. • Provide support for day-to-day operations and ensure SLA adherence. • Own and manage vendor escalations for critical production issues. • Gather business requirements, prepare design documentation, and deliver technical solutions. • Estimate effort and scope for projects and change requests. • Plan, track, and lead migrations, upgrades, and implementations. • Identify and implement automation and process improvements to enhance efficiency. • Support 24x7 operations and be part of on-call escalation as required. • Mentor and guide team members; manage deliverables and timelines. • Prepare and share regular reports with clients and project managers. • Lead customer communications, issue escalations, and service reviews. • Represent NICE effectively in front of customers and stakeholders. • Drive continuous learning, skill upgrades, and cross-training within the team. • Contribute to capability development and project initiatives. Professional & Technical Skills: • Strong working experience with NICE Engage recording solutions • Hands-on knowledge of: o NICE Engage components: AIR, Interaction Center, Policy Manager, Search, Compliance Assurance o CTI integrations with Cisco and Avaya o Installing product updates, hotfixes, and system/application rollouts • Proficient in MS SQL queries for database troubleshooting and reporting • Good understanding of Windows Server OS (2016/2022) • Basic to intermediate skills in network analysis (e.g., Wireshark) • Familiarity with telephony audio and signaling protocols. • Understanding of platform hardware (RAID, SCSI, HDD), and storage technologies (EMC, Tivoli) • Ability to troubleshoot complex server performance and infrastructure issues Additional Information: Minimum 6 + years working with NICE products • NICE Certified Implementation Engineer (NCIE) • Microsoft SQL Server certification15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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