Technology Architect
Accenture
8 - 10 years
Bengaluru
Posted: 25/02/2026
Job Description
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Amazon Connect
Good to have skills : AWS Architecture, AWS Lambda Administration, Tech Solution Architecture
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for a highly skilled Senior Contact Center Engineer with extensive experience in designing, implementing, and managing enterprise-scale Amazon Connect solutions. The candidate should bring deep technical expertise in AWS services, integration patterns, and automation to lead complex projects and mentor junior engineers
Roles & Responsibilities:
Lead the architecture, deployment, and optimization of Amazon Connect solutions for enterprise-scale environments.
Develop complex Lambda functions (Node.js) for automation, real-time data processing, and third-party system integrations.
Architect and implement advanced Amazon Lex conversational IVR systems and intelligent chatbots with NLP/AI integration.
Design and secure API Gateway integrations with external CRMs, ticketing systems, and custom applications.
Oversee the use of S3 and DynamoDB for large-scale data management, reporting, and storage optimization.
Define and enforce IAM governance, security policies, and compliance standards for contact center applications.
Drive proactive monitoring, incident analysis, and system optimization using CloudWatch, CloudTrail, and custom dashboards.
Collaborate with stakeholders to define technical roadmaps, solution strategies, and business impact assessments.
Provide technical leadership and mentorship to engineers and cross-functional teams.
Stay updated with the latest AWS innovations and recommend improvements for scalability, reliability, and cost-efficiency.
Professional & Technical Skills:
Minimum 8 years of experience in IT/Cloud, with at least 5 years in contact center technologies.
Proven expertise in Amazon Connect architecture, IVR flows, and workforce integrations.
Strong programming and solutioning skills with AWS Lambda (Node.js).
Deep knowledge of Amazon Lex conversational AI, chatbot integration, and advanced dialog design.
Expertise in API Gateway for secure integrations with enterprise applications.
Advanced knowledge of S3 and DynamoDB in production workloads.
Strong background in IAM security design and governance.
Extensive experience with CloudWatch, CloudTrail, and operational monitoring frameworks.
Track record of leading projects and mentoring engineers.
Strong communication, stakeholder management, and documentation skills.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Amazon Connect.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
