Technology Architect
Accenture
12 - 18 years
Bengaluru
Posted: 11/10/2025
Job Description
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities •You will work closely with our clients to design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: • Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation • Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects • People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team. • Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities ·Provide best practices guidance and implement approach based on industry or process benchmarks • Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. • Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: • Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project • Good understanding of contact center technology landscape. • An understanding of AWS Cloud platform and services with Solution architect skills along with an AWS certification. • Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, comprehend etc is a must • Deep functional and technical understanding of APIs and related integration experience • Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms • Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. • Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. • Excellent communications skills • Strong program management / people management skills. Professional & Technical Skills: • Hands-on experience working on the design, development and deployment of contact center solutions at scale. • Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe • Experience in taking a lead role for building contact center applications that have been successfully delivered to customers • Must have skills: 1. AWS contact center, 2. Amazon Connect flows, 3. AWS Lambda and Lex bots, 4. Amazon Connect Contact Center • Good to have skills: 1. Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe 2. Level: Senior Manager 3. Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai. Additional Information: - Bachelor’s degree in Engineering or related field. - Years of Exp: 12-18 years - Minimum 15 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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