Technology & Product Experience Communications, Associate

We’re transforming the way we work and accelerating the delivery of innovation and change – and we need your help!

You’ll develop and deliver communications strategies that reach across the Consumer & Community Banking (CCB) Technology and Product & Experience organizations and line of business employees in India, helping to inspire and motivate our teams and share great news externally.

Job Summary

As a Technology & Product Experience Communications Associate within our Consumer & Community Banking (CCB) Technology and Product & Experience organizations, you will be instrumental in developing and delivering communications strategies that inspire and motivate our teams. You will have the opportunity to work in a high-performing group, focusing on technology, product, and experience. Your role will involve creating compelling stories, managing multiple projects, and making complex topics easily understood. This role offers a unique opportunity to promote innovation and change in our organization

Job Responsibilities

• Creating and executing strategic communications plans and measuring their success.
• Developing and managing communications tactics and channels (both internal and external) to support the team strategy; this will require partnership with communicators from multiple groups as you look to drive innovation, new ideas and better ways of communicating.
• Managing priority stakeholder relationships and serving as a communicators advisor to complement business priorities with impactful storytelling; this includes staying current on emerging communication methods, patterns, techniques and technologies/tools.
• Supporting multiple senior executives with communications needs, including executive messages, site visits, and town halls to connect with their teams and advance business goals.
• Curating and writing interesting and compelling stories with a human connection to build, manage and deliver a robust internal and external editorial calendar
• Interweaving local, country-wide and global priorities to maintain a balance and effective air traffic control of communication interventions in a highly matrixed environment.
• Identifying areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required qualifications, capabilities and skills

• Minimum 10 years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services.
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies.
• Hands-on writing experience in diverse styles and for various mediums- long form, short form, infographics, video, blogs, thought leadership op-eds, case studies, features, event reportage, executive scripts, creative campaign copy etc.
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility.
• Strong ability to take complex concepts and deliver them into simple/digestible communications.

Preferred qualifications, capabilities and skills

• BA/BS in Communications, Marketing, Journalism, Public Relations or related degree
• Experience working with C-suite executives
• Experience in digital journalism, social media, digital content, Intranet design, content development, and collaboration and measurement tools
• Knowledge of Agile methodology