? Should have more than 7 experience ISU customer services
? Should know Move-in and Move-out processes.
? Should know disconnection and reconnections process.
? Should have experience in customer contacts.
? Able to understand integration between SAP ECC and CRM.
? Having other ISU functional expertise is added advantage.
? Having ISU technical experience is added advantage.
? Understand client requirements and able to design FS.
? Co-ordinate with technical team to complete the developments, review TUTs and complete FUTs.
? Individually Implement enhancements end to end from requirement gathering till Go-live and post Go-live support.
? Regular production support and handling tickets.
Utilities Retail Industry