Techno Functional Consultant - L2

Job Description

Role :Snow

Experience: 8+ years (with at least 2–3 years managing ServiceNow projects)

Job Summary:

We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a solid understanding of ServiceNow’s architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction.

Key Responsibilities:

• Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades.
• Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies.
• Create and manage project plans, schedules, budgets, and risk mitigation strategies.
• Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery.
• Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors.
• Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile.
• Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current.
• Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction.
• Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 8+ years of IT experience, with 2–3+ years in ServiceNow project management roles.
• Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations.
• Familiarity with ITIL and CSDM frameworks.
• Experience delivering projects in an Agile, Scrum, or hybrid methodology.
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• Ability to manage multiple concurrent projects and priorities in a fast-paced environment.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (any module)
• PMP or PRINCE2 Certification
• ITIL v3/v4 Foundation
• Agile Scrum Master or SAFe Agilist

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the  implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

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Deliver

No.	Performance Parameter	Measure
1.	Contribution to customer projects	Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.	Automation	Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3.	Skill upgradation	# of trainings & certifications completed, # of papers, articles written in a quarter

 

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