Techno Functional Consultant - L1

Job Description

Responsibilities:

• Develop, configure, and customize ServiceNow applications, such as ITSM, ITOM (Accelerate, Optimization, Visibility, Cloud Cost) which includes Discovery, CMDB, Cost Management, Integration Hub/orchestration, Service catalog development, Service Mapping and Integration with tools like OpsRamp, Prisma Cloud, Power BI & hybrid cloud (AWS/Azure/GCP/DC).
• Work with script-based ServiceNow components like business rules, script includes, client scripts, and UI pages.
• Utilize ServiceNow Glide objects such as Glide Record, Glide System, Glide Aggregate, and Glide Ajax.
• Build Service Portal pages, design custom widgets, and have a good understanding of AngularJS.
• Develop and maintain custom patterns, probes, sensors, and schedules for ServiceNow Discovery.
• Implement ServiceNow development best practices, coding standards, and documentation.
• Collaborate with business and product owners to manage requirements and deliver high-quality solutions.
• Ensure compliance with ITIL framework and IT operations management concepts.
• Develop and maintain Power BI reports and dashboards to provide insights and support decision-making.
• Integrate Power BI with ServiceNow to create comprehensive data visualizations and analytics.

͏

Requirements:

• At least 6+ years of experience in ServiceNow development.
• Proficiency in JavaScript, AngularJS, HTML, CSS, and REST APIs.
• Strong knowledge of ServiceNow development best practices and ITIL framework.
• Experience with ServiceNow plugins and MID Server configurations.
• Excellent communication, collaboration, and problem-solving skills.
• Must have CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
• Expertise in ServiceNow Discovery and CMDB development.
• Experience in creating and maintaining custom patterns, probes, sensors, and schedules for ServiceNow Discovery.
• Strong logical thinking for real-time solutions and scenarios.
• Experience in developing and maintaining Power BI reports and dashboards.
• Ability to integrate Power BI with ServiceNow for enhanced data visualization and analytics.
•  

͏

• Should have good experience in service catalogs, order guides and flow designers.
• Experience with CPG administration, mid server deployments
• Have strong experience in implementing integrations with various tools / applications like OpsRamp/Prisma Cloud/Ansible/terraform/Azure DevOps with ServiceNow.
• Have strong experience in implementing integrations with various Cloud environment such as AWS/Azure/GCP/DC to collect all resources, metric, billing data.
• Ability to design technical solutions and integrations.
• Experience with ITOM and ITSM modules.
• Experience with self-service portal, service catalog form developments.
• Good knowledge of ServiceNow developments best practices
• ServiceNow Discovery and CMDB
• Provide guidance and training to clients and internal resources
• Should have good scripting knowledge and experience.
• Should have designs, codes, and tests technical solutions for ServiceNow implementations

͏

 

 

͏