Techno Functional Consultant - L2

Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

͏

 

• Proficiency in creating wireframes, prototypes, and user flows.
• Strong understanding of user-centred design principles.
• Expertise in visual design tools (e.g., Sketch, Figma, Adobe XD).
• Ability to design intuitive and aesthetically pleasing interfaces.
• Experience in designing end-to-end service experiences.
• Skills in journey mapping and service blueprinting.
• Ability to organize and structure content effectively.
• Experience in creating sitemaps and navigation structures.
• Proficiency in mapping and analysing workflows.
• Understanding of integration libraries and APIs.
• Strong organizational skills and ability to manage multiple tasks.
• Experience with Agile methodologies and tools like JIRA, Trello, or Rally.
• Excellent verbal and written communication skills.
• Ability to present design concepts to stakeholders.

 

Industry Experience

• Experience in designing applications for enterprise environments.
• Familiarity with ITSM platforms like ServiceNow.
• Experience in automating manual workflows and processes.
• Experience with integrating systems like SAP and SharePoint.

 

Job Functions

• Lead the design process from concept to implementation.
• Mentor and guide junior designers.
• Collaborate with business analysts, developers, and stakeholders.
• Gather and analyse user requirements.
• Develop interactive prototypes for user testing.
• Conduct usability testing and iterate designs based on feedback.
• Create detailed design specifications and documentation.

Responsibilities

• Design a custom task management and collaboration app within ServiceNow.
• Ensure the app meets user needs and business objectives.
• Map and analyse existing workflows to identify areas for improvement.
• Design new workflows for integration into ServiceNow.
• Design and implement integration solutions for SAP and SharePoint.
• Ensure seamless data flow and user experience across platforms.
• Design and implement 5+ submission forms with a focus on usability and accessibility.

 

Qualifications & Experience

• Professional Experience:
• 5+ years of experience in UX/UI design, with a focus on service design.
• Proven experience in designing enterprise-level applications.
• Strong understanding of front-end technologies (HTML, CSS, JavaScript).
• Experience with ServiceNow platform and its capabilities.
• A strong portfolio showcasing relevant design projects and processes.

͏

2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

͏